More bad news for AT&T.
Consumer Reports has released its annual carrier ratings. And just as it had in the last two years, AT&T landed in last place, far behind the top major carrier in the company's roundup, Verizon Wireless.
Verizon Wireless fared somewhat well in the study, earning relatively strong marks on voice and data. The only bright spot in AT&T's review was its 4G LTE network, which actually beat out its chief competitor in this year's study.
Spring and T-Mobile landed between Verizon and AT&T.
For its part, AT&T isn't ready to back down. In a statement to CNET, an AT&T spokesperson made clear that the company is always working on delivering a better customer experience.
"While delivering an even better customer experience is a never-ending job, we're pleased that our customers rate their 4G experience as best of any carrier," the spokesperson told CNET. "We've invested significantly to deliver unique advantages, including offering the nation's largest 4G network, which enables the fastest
iPhone 5 downloads and simultaneous talk and surf."
Consumer Reports' survey examines voice, data, and customer service across the wireless space. Although Verizon was tops among major carriers, across the industry, it landed in the middle of the pack. Smaller carriers, including Consumer Cellular, U.S. Cellular, and Credo Mobile, landed above the major carriers in the Consumer Reports study.
Consumer Cellular, along with Credo, are actually mobile virtual network operators (MVNOs) that rely on other carriers' networks to deliver their service. Interestingly, Consumer Cellular relies on AT&T's network. Credo uses Sprint's network.
AT&T yet again the worst-rated carrier in U.S.
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AT&T yet again the worst-rated carrier in U.S.
